F.A.Q — General

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Credit and Debit cards.

WHICH CREDIT CARDS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, Diners Club and JCB.

HOW CAN I PAY WITH DEBIT CARD?

Simply choose PayPal: Debit or Credit Card payment option in the checkout. Enter your card details there, you won’t need an actual PayPal account.

WHICH CURRENCIES DO YOU ACCEPT?

Currently we only accept USD and ship within the mainland of the United States.

WHERE CAN I ENTER DISCOUNT CODES?

Discount codes can be entered during the checkout. Please note that it is not possible to stack multiple discount codes.

WHAT IF I TYPED WRONG INFORMATION?

We can only change your shipping information before handing your order over to the shipping company. If your information is incorrect, email us as soon as possible.

HOW DO I CHECK MY ORDER STATUS?

We will keep you updated with emails. You can also track your order here: https://motohorn.com/tracking/

WHEN WILL YOU FULFILL MY ORDER?

Orders are processed and shipped within 1-3 business days of your purchase. For more shipping related information visit our Shipping Q&A page: https://motohorn.com/shipping/

HOW DO I CHANGE OR CANCEL MY ORDER?

We can only cancel or modify orders that haven’t gone into processing yet. We will leave a minimum 12-hour gap before processing Free Shipping orders. Please note Priority Shipping orders get processed as soon as possible. To cancel or change your order, email us at support@motohorn.com

HOW DOES THE REFUND PROCESS WORK?

Refunds are done automatically with order cancellations. We can only send the refund back to the original source of order payment. Please note that refunds appear slower to credit cards than to PayPal.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact us via our Contact Us page or email us at support@motohorn.com, we will answer to you within 24 hours. You can find the Contact Us page here: https://motohorn.com/contact-us/

WHAT DO I DO IF I HAVE A MISSING ITEM IN MY ORDER?

If something is missing, please contact us as soon as possible. If you ordered two or more different color horns, they might arrive separately.

ARE YOUR PRODUCTS AUTHENTIC?

Yes. We are partnered with multiple manufacturers and MotoHorn™ package contents are custom made to our specifications. Our warehouse controls the quality control and we assemble the horn kits.

I HAVE A WHOLESALE INQUIRY

We’re are always open for business and if you want to sell our horns, please email us at: support@motohorn.com