RETURNS & EXCHANGES
At MotoHorn, we understand that sometimes you may need to return or exchange a product. That’s why we offer a 30-day refund policy for all of our products, starting from the date of delivery.
To be eligible for a refund or exchange, the item must be in its original, unused condition and in the original packaging. To initiate a return or exchange, please contact our customer service team within 30 days of receiving your purchase. We will provide you with instructions on how to return your item. Please note that we require a tracking number for all returned goods and we do not accept returns sent to our US fulfillment center, this is a service we use for deliveries only — they do not accept returned packages.
If 30 days have passed since you received your purchase, we are unable to process a refund or exchange. We appreciate your understanding.
If you wish to start a return process, please email us at email@example.com.
REFUNDS AND OUR 30 DAY MONEY BACK GUARANTEE
We offer a 30 day delivery guarantee after your order receives a tracking number. If your order does not arrive within 20 business days (30 days), you are then eligible for a refund. 30 Day Money Back Guarantee does not cover delivery delays caused by natural disasters, wars, viruses or other similar events that are beyond our control.
MOTOHORN™ LOUDNESS GUARANTEE
If another company is selling a louder motorcycle horn than MotoHorn™, we will fully refund your order. All you need to do is send us their website link and video proof of their horn being louder than ours.
DUAL TRACK™ LOUDNESS GUARANTEE
If another company is selling a louder motorcycle horn than Dual Track™, and it is in the same size category (max. dimensions 5” x 4” x 4”), we will fully refund your Dual Track™ order. All you need to do is send us their website link and video proof of their horn being louder than ours.
PRIORITY & INSURED SHIPPING — SKIP ORDER LINE SHIPPING OPTION
The Priority & Insured Shipping – Skip Order Line shipping option is for faster order processing, giving you priority over orders paid with the free shipping option. These horns are in high demand and during the peak sales holidays, processing queues are up to 1 week. With the priority option, your order will be processed within 24 hours or less.
This shipping option does not speed up the actual shipping time once the order has been handed over to the shipping company.
OPTIONAL LIFETIME WARRANTY
Our customers have an option to purchase Lifetime Warranty for each of their horn kits. This warranty only expires when used and covers one free replacement of your MotoHorn™ or the Dual Track™. If you want to cover multiple horns, please adjust the quantity of your Lifetime Warranty accordingly.
USING YOUR PURCHASED LIFETIME WARRANTY
Simply email us some evidence of the damage in photo or video form. To avoid fraud, we don’t send free replacements if video or photo proof has not been submitted. You can submit your photos and videos to firstname.lastname@example.org.
If your package was not delivered to you, we will send you a new package for free, or fully refund your order cost. To avoid fraud, we don’t refund any orders that have tracking information status showing delivery. Your package is considered to be lost in transit if there is no tracking proof of delivery after 30 days of receiving the tracking number on your order.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
Credit card refunds can take as long as 2 weeks to process as these payments go through our credit card payment gateway BlueSnap. PayPal refunds are immediate, unless debit or credit card was used through their platform.
If you haven’t received a refund within 2 weeks, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still haven’t received your refund, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was received as a gift, all warranties and guarantees still apply to it. The original gift sender’s order email address is required if a warranty or guarantee needs to be used.
Gift refunds can be only sent to the original source of payment. Replacements can be sent to the gift receiver’s address.
Shipping costs are non-refundable. You will be responsible of paying for your own shipping costs of returning your item. To start a return process, email us at email@example.com.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item if we can’t track it.
Questions about the Refund Policy should be sent to us at firstname.lastname@example.org.