RETURNS & EXCHANGES
At MotoHorn, we recognize that there may be occasions when you need to return or exchange a product. To accommodate this, we provide a 30-day refund policy for all our products, effective from the date of delivery.
To qualify for a refund or exchange, the item must be in its original packaging and in unused condition. All goods must be shipped back to the designated warehouse address, and the return shipping cost is the responsibility of the customer. To initiate a return or exchange, please contact our customer service team within 30 days of receiving your purchase.
It’s important to note that returns sent to our US fulfillment center will not be accepted, as this facility is exclusively for deliveries. Therefore, all returns should be directed to the address we provide for efficient processing.
If 30 days have elapsed since you received your purchase, we regret to inform you that we cannot process a refund or exchange. We appreciate your understanding.
To start the return process, kindly email us at firstname.lastname@example.org.
30-DAY MONEY-BACK GUARANTEE
We proudly offer a 30-day money-back guarantee from the moment your order receives a tracking number. If, after 20 business days (30 calendar days), your order has not arrived, you have the choice between two options:
- Refund: You can opt for a full refund of your purchase amount.
- Free Reshipment: Alternatively, we offer a new, free shipment to ensure you receive your order promptly.
Please be aware that our 30-Day Money-Back Guarantee does not cover delivery delays caused by forces beyond our control, such as natural disasters, wars, viruses, or other similar events.
To initiate your preferred resolution, simply contact our customer service team at email@example.com.
MOTOHORN™ LOUDNESS GUARANTEE — MOTORCYCLES
If you find another company selling a motorcycle horn louder than MotoHorn™ 3.0, we will gladly issue a full refund for your order. To claim this guarantee, simply provide us with the competitor’s website link and submit video proof showcasing their horn’s greater loudness compared to the MotoHorn™.
MOTOHORN™ LOUDNESS GUARANTEE — VEHICLES
If you find that your stock horn or your air-tank free aftermarket horn surpasses the loudness of MotoHorn™ 3.0, we will promptly issue a full refund for your order. To claim this guarantee, simply provide us with video proof showcasing your horn’s greater volume compared to the MotoHorn™.
DUAL TRACK™ LOUDNESS GUARANTEE
If you come across another company selling a motorcycle horn louder than Dual Track™, within the same size category (max. dimensions 5” x 4” x 4”), we will gladly provide a full refund for your Dual Track™ order. Simply provide us with the competitor’s website link and submit video proof showcasing their horn’s greater loudness compared to the Dual Track™.
PRIORITY & INSURED SHIPPING — SKIP ORDER LINE SHIPPING OPTION
The Priority & Insured Shipping – Skip Order Line shipping option is for faster order processing, giving you priority over orders paid with the free shipping option. Given the high demand for these horns, especially during peak sales holidays, processing queues can extend up to 1 week. By selecting the priority option, you ensure that your order receives immediate attention and will be processed within 24 hours or less.
It’s important to note that while this shipping option accelerates order processing, it does not impact the actual shipping time once the order is handed over to the shipping company. We appreciate your understanding and are dedicated to providing you with the best possible service.
OPTIONAL LIFETIME WARRANTY — HORNS
Our customers have the option to purchase a Lifetime Warranty for each of their horn kit. This warranty only expires when used and covers one free replacement of MotoHorn™ or Dual Track™ horn. If you want to cover multiple horns, then please adjust the quantity of Lifetime Warranty accordingly.
OPTIONAL LIFETIME WARRANTY — BAGS
Our customers have the option to purchase a Lifetime Warranty for each of their bag liner set. This warranty only expires when used and covers one free replacement of Bag Bags™ set. If you want to cover multiple bag liner sets, then please adjust the quantity of Lifetime Warranty accordingly.
USING YOUR LIFETIME WARRANTY
To prevent fraud, we do not send free replacements without submitted proof of damage. To utilize your Lifetime Warranty, please email us evidence of your bag or horn damage in the form of photos or videos. You can submit your photos and videos to firstname.lastname@example.org.
In the event that your order, placed within the last 90 days, is lost in transit, you are entitled to either a new replacement shipment or a refund. To maintain the integrity of our policy and prevent potential fraud, refunds are not applicable to orders with tracking information indicating successful delivery.
Your package is deemed lost in transit if there is no tracking proof of delivery within 30 days of receiving the tracking number for your order. We understand the inconvenience this may pose and we are dedicated to promptly addressing such occurrences to ensure your satisfaction.
RETURNED ITEMS REFUNDS (if applicable)
Upon receiving and inspecting your returned item, we will promptly send you an email to confirm its receipt. Subsequently, we will notify you of the approval or rejection of your refund.
If your returned item is approved, the refund will be processed within the next business day. The refunded amount will be returned to the original source of your order payment (your card or PayPal). We appreciate your patience throughout this process and are committed to ensuring a smooth and efficient refund experience.
GIFT CARD REFUNDS
Our 30-day refund policy extends to gift cards as well. If you wish to initiate a gift card refund, kindly reach out to our customer service team within 30 days of your gift card purchase. It’s important to note that gift card refunds will only be processed for the original source of payment on gift card coupon codes that have not been used.
LATE OR MISSING REFUNDS (if applicable)
Refunds processed through credit cards may take up to 2 weeks for completion, as these transactions go through our credit card payment gateway, BlueSnap. In contrast, PayPal refunds are typically immediate unless a debit or credit card was used through their platform.
If you find that you haven’t received a refund within the expected 2-week period, please follow these steps:
- Recheck your bank account to ensure the refund hasn’t been credited.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
If, after completing these steps, you still have not received your refund, we kindly ask you to reach out to us at email@example.com. We are committed to ensuring that your refund is processed promptly and are here to assist with any concerns you may have.
EXCHANGES (if applicable)
Exchanges are available only for items that are defective or damaged. If you find yourself in need of exchanging a product for the same item due to these reasons, please reach out to us via email at firstname.lastname@example.org.
If the item was received as a gift, all warranties and guarantees still apply. To utilize these benefits, the original gift sender’s order email address is required.
For gift refunds, the amount will be credited to the original source of payment. In the case of replacements, they can be sent to the gift receiver’s address.
Shipping costs are non-refundable, and you are responsible for covering the shipping expenses for returning your item. To initiate the return process, please email us at email@example.com.
The delivery time for your exchanged product may vary depending on your location.
For items valued at over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item if it cannot be tracked. Your understanding and cooperation in these matters are greatly appreciated.
If you have any questions or inquiries regarding the Refund Policy, please feel free to reach out to us at firstname.lastname@example.org.