Refund Policy

RETURNS & EXCHANGES

At MotoHorn, we recognize that there may be occasions when you need to return or exchange a product. To accommodate this, we provide a 30-day refund policy for all our products, effective from the date of delivery.

To qualify for a refund or exchange, the item must be in its original packaging and in unused condition. All goods must be shipped back to the designated warehouse address, and the return shipping cost is the responsibility of the customer. To initiate a return or exchange, please contact our customer service team within 30 days of receiving your purchase.

It’s important to note that returns sent to our US fulfillment center or Portland mailing address will not be accepted, as the fulfillment center is strictly for deliveries and the mailing address is for correspondence only. All returns must be sent to the global EU warehouse address we provide for proper and efficient processing.

If 30 days have elapsed since you received your purchase, we regret to inform you that we cannot process a refund or exchange. We appreciate your understanding.

To start the return process, kindly email us at support@motohorn.com.

30-DAY MONEY-BACK GUARANTEE

We proudly offer a 30-day money-back guarantee from the moment your order receives a tracking number. If, after 20 business days (30 calendar days), your order has not arrived, you have the choice between two options:

  1. Refund: You can opt for a full refund of your purchase amount.
  2. Free Reshipment: Alternatively, we offer a new, free shipment to ensure you receive your order promptly.

Please be aware that our 30-Day Money-Back Guarantee does not cover delivery delays caused by forces beyond our control, such as natural disasters, wars, viruses, or other similar events.

To initiate your preferred resolution, simply contact our customer service team at support@motohorn.com.

MOTOHORN™ LOUDNESS GUARANTEE — MOTORCYCLES

If you find another company selling a motorcycle horn louder than MotoHorn™ 3.0, we will gladly issue a full refund for your order. To claim this guarantee, simply provide us with the competitor’s website link and submit video proof showcasing their horn’s greater loudness compared to the MotoHorn™.

MOTOHORN™ LOUDNESS GUARANTEE — VEHICLES

If you find that your stock horn or your air-tank free aftermarket horn surpasses the loudness of MotoHorn™ 3.0, we will promptly issue a full refund for your order. To claim this guarantee, simply provide us with video proof showcasing your horn’s greater volume compared to the MotoHorn™.

DUAL TRACK™ LOUDNESS GUARANTEE

If you come across another company selling a motorcycle horn louder than Dual Track™, within the same size category (max. dimensions 5” x 4” x 4”), we will gladly provide a full refund for your Dual Track™ order. Simply provide us with the competitor’s website link and submit video proof showcasing their horn’s greater loudness compared to the Dual Track™.

DUAL TRACK™ FITMENT GUARANTEE

You are eligible for a refund if your motorcycle can’t be fitted with the Dual Track™ and if we are unable to provide fitment examples for your specific motorcycle model.

PAID SHIPPING OPTION

The Insured & Priority Shipping to Skip Order Line shipping option is for faster order processing and insured shipping. It gives you priority over orders paid with the Free Shipping option. Given the high demand for these horns, especially during peak sales holidays, processing queues can extend up to 1 week. By selecting the priority option, you ensure that your order receives immediate attention and will be processed within 24 hours or less.

It’s important to note that while this shipping option accelerates order processing, it does not impact the actual shipping time once the order is handed over to the shipping company. We appreciate your understanding and are dedicated to providing you with the best possible service.

90-DAY AND 1-YEAR WARRANTY

To ensure customer satisfaction and product reliability, we offer the following warranties on our products:

  • 90-Day Warranties:

    MotoHorn™ 3.0 — Both the motorcycle and vehicle versions of the MotoHorn™ come with a 90-day warranty. This warranty covers any malfunctions or damage found within 90 days of receiving your horn kit.

    Dual Track™ V1 — The dual motorcycle horn comes with a 90-day warranty. This warranty covers any malfunctions or damage found within 90 days of receiving your horn set.

  • 1-Year Warranty:

    V2 Dual Track™ — Our latest version of the dual motorcycle horn, released in July 2024, comes with a 1-year warranty. This warranty covers any malfunctions or damage found within one year of receiving your horn set.

    Dual Track™ Relay Kit — The relay kit comes with a 1-year warranty. This warranty covers any malfunctions or damage found within one year of receiving your relay wiring kit. However, the warranty does not cover the 30A fuse on the relay. If the fuse burns out, it is the customer’s responsibility to replace it.

    Bag Bags™ — The bag liner set comes with a 1-year warranty. This warranty covers any damage found within 1 year of receiving your bag liners.

    Road Flares™ — The emergency road flares come with a 1-year warranty. This warranty covers any malfunctions or damage found within 1 year of receiving your emergency flares.

The 90-day and 1-year warranties are product related warranties and do not cover accidents. For accident coverage, please refer to our Lifetime Warranty options.

USING YOUR 90-DAY OR 1-YEAR WARRANTY

To prevent fraud, we do not send free replacements without submitted proof of damage or malfunction. To utilize your warranty, please email us evidence of your item’s damage or malfunction in the form of photos or videos. You can submit your photos and videos to support@motohorn.com.

OPTIONAL LIFETIME WARRANTY — HORNS

Our customers have the option to purchase a Lifetime Warranty for each of their horn kits. This warranty covers one free replacement of MotoHorn™ or Dual Track™ horns and also includes coverage for any accident-related damage.

The Lifetime Warranty only expires when used. If you want to cover multiple horns, please adjust the quantity of your Lifetime Warranty accordingly.

OPTIONAL LIFETIME WARRANTY — BAG BAGS

Our customers have the option to purchase a Lifetime Warranty for each of their bag liner set. This warranty covers one free replacement of Bag Bags™ set and also includes coverage for any accident-related damage.

The Lifetime Warranty only expires when used. If you want to cover multiple bag sets, please adjust the quantity of your Lifetime Warranty accordingly.

OPTIONAL LIFETIME BATTERY WARRANTY — ROAD FLARES

Our customers have the option to purchase a Lifetime Battery Warranty for each Road Flares™ kit. This warranty covers one free replacement of the kit and includes coverage for any battery-related or accident-related damage.

The Lifetime Warranty only expires when used. If you want to cover multiple flare kits, please adjust the quantity of your Lifetime Battery Warranty accordingly.

USING YOUR LIFETIME WARRANTY

To prevent fraud, we do not send free replacements without submitted proof of damage. To utilize your Lifetime Warranty, please email us evidence of your bag damage or horn damage/malfunction in the form of photos or videos. You can submit your photos and videos to support@motohorn.com.

LOST SHIPMENTS

In the event that your order, placed within the last 90 days, is lost in transit, you are entitled to either a new replacement shipment or a refund. To maintain the integrity of our policy and prevent potential fraud, refunds are not applicable to orders with tracking information indicating successful delivery.

Your package is deemed lost in transit if there is no tracking proof of delivery within 30 days of receiving the tracking number for your order. We understand the inconvenience this may pose and we are dedicated to promptly addressing such occurrences to ensure your satisfaction.

WRONG ADDRESS DELIVERIES

If your order is delivered to an incorrect address due to an error in the provided shipping details, we are unable to reship the items free of charge or issue a refund once the package has been marked as delivered. Our records will indicate successful delivery to the provided address, and retrieval of the package from that location becomes the responsibility of the customer.

In such cases, we offer the following options to address the situation:

  • Retrieving the Package:

    We recommend first attempting to recover the package from the address it was delivered to.

  • Discounted Reorder:

    If retrieval is not possible, MotoHorn offers a 50% discount on a new order shipped to the correct address. This offer allows you to repurchase the items at a reduced cost.

To proceed with the discounted reorder, please contact our support team to receive a discount code. We aim to provide a resolution that respects both the customer’s needs and the operational limitations of our service.

Your understanding is appreciated, and we are here to assist you through this process.

RETURNED ITEMS REFUNDS (if applicable)

Upon receiving and inspecting your returned item, we will promptly send you an email to confirm its receipt. Subsequently, we will notify you of the approval or rejection of your refund.

If your returned item is approved, the refund will be processed within the next business day. The refunded amount will be returned to the original source of your order payment (your card or PayPal). We appreciate your patience throughout this process and are committed to ensuring a smooth and efficient refund experience.

GIFT CARD REFUNDS

Our 30-day refund policy extends to gift cards as well. If you wish to initiate a gift card refund, kindly reach out to our customer service team within 30 days of your gift card purchase. It’s important to note that gift card refunds will only be processed for the original source of payment on gift card coupon codes that have not been used.

LATE OR MISSING REFUNDS (if applicable)

Refunds processed through credit cards may take up to 2 weeks for completion, as these transactions go through our credit card payment gateway (Stripe). In contrast, PayPal refunds are typically immediate unless a debit or credit card was used through their platform.

If you find that you haven’t received a refund within the expected 2-week period, please follow these steps:

  1. Recheck your bank account to ensure the refund hasn’t been credited.
  2. Contact your credit card company, as there may be a delay before the refund is officially posted.

If, after completing these steps, you still have not received your refund, we kindly ask you to reach out to us at support@motohorn.com. We are committed to ensuring that your refund is processed promptly and are here to assist with any concerns you may have.

EXCHANGES (if applicable)

Exchanges are available only for items that are defective or damaged. If you find yourself in need of exchanging a product for the same item due to these reasons, please reach out to us via email at support@motohorn.com.

CHARGEBACKS — LEGAL & RETURNS

In situations where the order is correct and the items have been delivered, we expect the customer to pay for the goods received. If a payment is forcibly taken back (chargeback or a dispute) while the goods are on their way to the customer or have been delivered, we are compelled to submit a fraud claim.

Please note, we can no longer accept returns if the payment has been chargebacked, as an additional chargeback fee has been applied.

To avoid these situations, we encourage to contact us at support@motohorn.com. We reply to all emails within 24 hours, and our goal is to resolve any issues promptly.

GIFTS

If the item was received as a gift, all warranties and guarantees still apply. To utilize these benefits, the original gift sender’s order email address is required.

For gift refunds, the amount will be credited to the original source of payment. In the case of replacements, they can be sent to the gift receiver’s address.

SHIPPING

Shipping costs are non-refundable, and you are responsible for covering the shipping expenses for returning your item. To initiate the return process, please email us at support@motohorn.com.

The delivery time for your exchanged product may vary depending on your location.

For items valued at over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item if it cannot be tracked. Your understanding and cooperation in these matters are greatly appreciated.

CONTACT US

If you have any questions or inquiries regarding the Refund Policy, please feel free to reach out to us at support@motohorn.com.