Most Frequent Questions

We answer to all emails within 24 hours. Please see if your question is already answered here as our email response would be similar:

ORDER RELATED

How long does shipping take?

You can expect to receive your order within 5-12 business days from shipping date.

In some cases it might take slightly longer.

US delivery guarantee — your package will be replaced for free if 30 days has passed and you still haven’t received your package.

My tracking shows no updates?

If you’ve received a tracking number, it means your order has been handed over to the shipping carrier.

Shipping Label Created — the first tracking update still needs a few more business days to be displayed.

You can expect to start seeing tracking updates within 1-4 business days.

My tracking updates stopped?

Most orders are shipped out with USPS shipping partner Pitney Bowes. They update tracking only when reaching bigger destination points.

A single tracking delay of up to 7 business days is normal. There is usually 1 longer delay between the updates.

Please note on USPS.com, you can see the updates under the Tracking History tab.

I paid for priority shipping?

The Priority & Insured Shipping – Skip Order Line is for faster order processing and insured shipping.

This does not speed up the actual shipping time once the order has been handed over to the shipping company.

I haven't received my order?

We can consider your order as lost in transit if 30 days has passed and you still haven’t received your order.

Please contact us at support@motohorn.com and we will send you a new shipment at no additional charge.

I can't find my order number?

You can find your order number in the order confirmation email. It starts with MH and is similar to MH38123.

I haven't received any emails?

@yahoo.com and @aol.com emails tend to mark order related emails as spam. Please check the promotions, junk or spam folder on your email account.

If you still can’t find any emails then contact us at support@motohorn.com and include your order name and shipping address.

DUAL TRACK RELATED

Does it work or fit on my ride?

Dual Track works on all 12V systems, this includes most motorcycles after the 1960s.

It can be mounted with just a single bolt or you can separate the horns to mount them one by one to any available bolt.

It fits on most motorcycles, this includes all Harley-Davidson models. See more in user manual.

You can see different mounting examples in the review section.

Does it work on cars?

Yes, Dual Track works on all 12V systems, this includes most cars and pickup trucks.

For larger vehicles, you might also be interested in our trumpet MotoHorn. Check out the Motohorn vehicle edition product page.

Can I see the user manual?

Yes, you can see the manual in this link.

Is it plug-and-play?

Dual Track works in most cases directly off the stock horn wires and Y-split wire connectors are included.

If you only get a single honk, no honks at all, or if the loudness is weak, then a relay wiring method is required. It takes just 4 steps and is easy to do if you follow the manual.

I only get a single honk?

It appears your stock wiring is too thin to be able to support the minimum required 5 amperes.

An easy solution to this would be following the upgraded wiring method in the manual.

Because of the thin stock wires, this is also currently the only solution to upgrade your horn loudness with any aftermarket horn.

We see many customers hesitate at this point, but you shouldn’t — If you follow our manual, you don’t need to have any electrical knowledge. Simply extend your stock wires to relay pin 85 and 86 and you are almost done!

Is it louder than MotoHorn?

Our trumpet horn is the absolute loudest horn for motorcycles, however the Dual Track is not too far off. In fact it is the loudest one in this size category and comes with a loudness guarantee.

Loudness guarantee — It’s the world’s loudest motorcycle horn in this size category. If you find a louder similar size motorcycle horn, we will give you your money back!

MOTOHORN RELATED

Does it work or fit on my ride?

Trumpet MotoHorn works on all 12V systems, this includes most motorcycles after the 1960s.

Please visit the gallery to see more than $10M USD worth of MotoHorn rides and installation examples.

We also recommend checking the user manual to see how to mount and wire the MotoHorn.

Does it work on cars?

Yes, MotoHorn works on all 12V systems, this includes most cars and pickup trucks.

We have a lot of customers who put it on their pickup truck/car. Check out the Motohorn vehicle edition product page.

Can I see the user manual?

Yes, you can see the manual in this link.

I wired it and it doesn't work?

Please test the horn directly on the battery with some 12 AWG wire to see if the compressor and the trumpet works.

If it doesn’t work, then please email us a short video clip of the battery test for a free replacement.

If the horn works, then proceed with these steps:

  1. Check all the wiring connections.
  2. Check if the fuse inside the relay is seated properly by removing and putting it back.

If the issue still persists, then please contact us at support@motohorn.com and we will find a solution.

Is it louder than Dual Track?

Yes, MotoHorn is currently the loudest motorcycle horn on the market. We are yet to see a competitor that makes louder motorcycle horns than us.

Loudness guarantee — MotoHorn is the world’s loudest motorcycle horn. If you find a louder motorcycle horn, we will give you your money back!

If you could not find an answer to your question, then please send us an email to support@motohorn.com.